Refunds, Returns & Exchanges Policy

(for Print-on-Demand & Digital Items)

1) What we sell

We offer:

• Print-on-Demand (POD) physical items (made to order when you purchase).

• Digital downloads (instant files—no physical shipment).

Because most orders are made-to-order or delivered instantly, our policy differs by product type.

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2) Digital items (instant downloads)

• All sales are final. We don’t accept returns, exchanges, or cancellations for digital files.

• If a file is corrupted / link not working / not as described, email us at info@ttoota.com (or message us on Etsy). We’ll re-send, provide an alternate link, or replace the file.

• EU/UK customers: when you choose instant download, you consent to immediate performance and waive the 14-day withdrawal right for digital content, as allowed by law.

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3) POD physical items (made-to-order)

We do not accept returns/exchanges for change of mind, wrong size, or color preference, because each item is printed specifically for you.

We will fix our mistakes. You’re eligible for a free reprint or a refund if:

• the item arrives damaged, misprinted, or defective,

• you receive the wrong item, or

• the parcel is lost in transit.

How to report an issue

Please contact us within:

• 7 days of delivery (global standard), or

• 14 days if your local law mandates a longer period (e.g., some EU countries).

  Provide:

1. Order number,

2. Photos of the item/packaging & shipping label,

3. A brief description of the issue.

   Email: info@ttoota.com (or Etsy Messages).

What we’ll do

• Reprint & reship the affected item(s) at no cost; or

• Refund to the original payment method (processing 3–10 business days).

  If it’s our fault, original shipping is also refunded.

  In most cases, no return shipment is required.

Not covered

• Wrong size ordered / color change of mind.

• Minor color variance due to different screens & batch printing (industry tolerance ±5–10%).

• Minor size/placement variance within manufacturing tolerance (±1–2 cm / 0.4–0.8 in).

• Customer-provided wrong / incomplete address or unclaimed parcels (we can reship; extra postage applies).

Cancellations & address changes

• Before production starts: we’ll try to cancel or edit your order—contact us within 2 hours of purchase.

• After production has started: changes/cancellations may not be possible.

Separate shipments

Items may ship separately from different print partners or facilities.

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4) Shipping, customs, and taxes

• Delivery estimates are provided at checkout and may vary by destination and provider.

• Customs/VAT/duties are the buyer’s responsibility unless stated otherwise at checkout or required by local law.

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5) Legal & consumer rights

• Nothing in this policy limits mandatory consumer rights in your jurisdiction.

• For EU/UK: goods that are made-to-order or clearly personalized may be excluded from the 14-day withdrawal right; we treat POD items as made-to-order.

• Statutory conformity guarantees (e.g., EU consumer law) apply to manufacturing defects present at delivery, not normal wear and tear.

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6) How to reach us

• Email: info@ttoota.com

• Etsy: message us via Etsy Messages (if you purchased on Etsy)

  Please include your order number with all inquiries.